Customer experience is paramount in a retail environment.
The presentation and standard of cleanliness of your premises have a significant impact on the perception and success of your retail centre.
We know how shopping centres work.
Making proper and efficient use of time in of the utmost importance; peak shopping times, quite periods, seasonal highs and closed times all influence the cleaning and waste management requirements and activities. We implement a schedule of work that maximises our ability to keep your premises pristine whilst minimising disruption to retailers and shoppers.
We offer a cost effective cleaning and facilities management service.
We integrate the management of daily cleaning services from waste management to washroom hygiene and window cleaning to janitorial services.
Your premises should sparkle, welcoming shoppers into a clean and fresh environment and maximising the customer experience.
We deliver national retail cleaning contracts; we have the capability and experience to deliver our services to all sizes of retail premises.
We understand that reliability is critical in delivering cleaning services; we have the infrastructure and personnel to ensure service continuity.
We structure cleaning operations to make the most of client use of time available. We integrate the need for visibility of cleaning services, with an understanding of the peaks and troughs of footfall to optimise the delivery of services.
Standards & Expectations
We understand that, in a customer facing environment, attention to detail is critical to showcasing your centre.
Spectrum implement site specific cleaning schedules to ensure priorities are understood by cleaning staff. We understand that public areas, such as thoroughfares or customer toilets, take priority.
We put in place easy to understand detail rotas, showing when tasks are to be completed. This gives increased auditability to the cleaning service, whilst also increasing accountability within the cleaning teams.
We deploy electronic auditing systems to constantly review our service delivery to ensure service excellence always.
We use innovative software and the latest technology to tailor our solutions, assuring attendance, value for money and continuity of service.
We use bespoke time and attendance software to monitor staff attendance and our electronic auditing solution provides service performance data and trend analysis.
Our unique employee portal gives staff the opportunity to elect for specific overtime shifts, in their choice of location.
Coupled with our time and attendance management software, we have a robust support network to ensure properties are fully supported always.
Communication & Support
Excellent communication is an essential ingredient in the providing flexibility to accommodate shop re-fits and seasonal requirements.
Our contracts are overseen by Regional Operations Managers responsible for conducting ongoing service audits. They regularly meet with clients to plan cleaning requirements.
We share the results of our audits with our clients, ensuring we are managing our service delivery and staff efficiently and effectively.
We understand that peak times, such as Christmas shopping, require flexibility; we work with our clients to facilitate extended opening times and increased use of facilities.
High calibre, reliable and trustworthy staff are integral to a successful cleaning contract.
We invest in our recruitment process, getting the highest calibre of people with the right competencies to perform to the high standards we set all employees.
We provide our staff with the relevant tools and training to support them in their role and provide ongoing personal development training to allow them to reach new levels of success.
We reduce downtime and maximize efficiency through our continual review of employee productivity, creating greater value for our clients.
We understand your business produces a variety of waste streams, including food waste, general waste, glass & dry mixed recyclables.
We implement tailored waste management plans by assessing potential waste streams and introducing innovative techniques to ensure sustainability goals are met.
We provide training and information, ensuring your staff are aware of the latest legislation and guidance.
We develop innovative waste strategies, with the goal of “Zero Waste to Landfill”.
Working in the Community
We understand the community focused role of shopping centres; they provide a valuable service in bringing social value to the areas in which they operate.
We work in partnership to provide social value; working with our clients, we can provide ‘sensory times’ in their centre, or eco focused initiatives such as bug hotels & hedgehog houses.
Spectrum are invested in creating an environment to welcome the local community into shopping centres.
We understand that our clients require a single point of contact, minimal disruption and reduced costs through a single invoice solution
Our approach to a fully managed service ensures that our clients receive cost savings through our industry buying power.
We manage a tried and tested supply chain which has been meticulously selected to mirror Spectrum’s ethos of exceptional service and value.
We work in partnership with our supply chain, providing regular feedback to ensure the continual improvement and evolution of our services.
Health & Safety
Health and safety is paramount to ensure your stakeholders are safe at all times.
We also understand that your premises are regularly inspected and are required to meet all health and safety standards.
Spectrum is certified to OHSAS 18001 and are members of SAFEcontractor & ContractorPlus.
We know that VIP’s can drop in with a minute’s notice and you may regularly hold special events; we understand the requirement to have your premises sparkling to showcase these in the best possible light.
We deliver planned scheduled services, such as carpet and upholstery clean, high level cleaning and window cleaning to enhance the look and feel of your premises.
We design a flexible service with open communications with our clients to plan for additional cleaning requirements.
Whether there is a body fluid spill, flood or emergency cleaning requirement, we deploy a team of highly trained mobile cleaning operatives to react to our client’s requirements.
In busy retail environments, maintaining cleaning standards throughout the working day is critical to provide a clean and hygienic working environment.
We know that customer toilets can be extremely high use; Our janitorial staff ensure toilet facilities are regularly cleaned and replenished throughout the working day.
We maintain cleanliness standards throughout your facility to ensure our client’s premises are always ‘Visitor Ready’.
Our staff are on hand to provide a reactive cleaning service for body fluid spills or emergency cleaning, ensuring our client’s business runs smoothly at all times.